Emergency Prescriptions

Have you run out of medication?

Urgently need antibiotics?

Are you having trouble redeeming an urgent non-UK prescription?

We may be able to help.

Our prescribing pharmacist may be able to write you a new prescription (which is legal in the UK) so you can redeem it for medicines which you need.

What’s included in the Emergency Prescriptions service?

You’ll have a full consultation with our pharmacist where you’ll discuss the medicine(s) you need, what you’re taking it for and whether it is available in the UK.

If you require a medicine which is regularly prescribed to you, you must be able to present proof of this, either as the original prescription or a photo or copy of the prescription, a letter or email from your doctor, a labelled container for the medicine or other convincing proof.

The pharmacist will then decide whether to write the prescription for you. They will always do their best to ensure you receive medicines you need, but their clinical judgement and decision is final.

Once the prescription is written, it will be entered into our computer system for record keeping, and to dispense the medication (if you choose to do that with us.)

You can choose to have a summary of your visit emailed to you, and for acute conditions we’ll usually ask you to get in touch after a few days so we can make sure you’re OK. We are also always available for queries about your prescription.

Emergency Prescriptions FAQs

  • The cost of the full service is currently £75. (If you have the consultation but are not eligible for the prescription after all, you’ll only be charged for the consultation.)

    We do run an out-of-hours service on selected weekends, Sundays and bank holidays. On these days we charge our out-of-hours rate of £99. You can find out which dates and times are considered out-of-hours on our Opening Hours page.

    If you’re a UK or Ireland resident, we do offer a discounted rate. To be eligible for this you must bring with you proof of address, such as a driving license.

  • There are very strict laws in the UK around what can be considered a ‘legal prescription’.

    Pharmacies can accept prescriptions from within the EU or European Economic Area, if you have the original signed prescription which is dated from within the last 6 months, and the pharmacist can understand it and is willing to dispense it.

    Some EU countries are able to dispense e-Prescriptions from other countries, however they are not generally accepted in the United Kingdom.

    This is why, in some cases, we are able to write a new prescription for the patient. The new prescription is considered legal and can be dispensed in the UK.

  • While on many days we are able to offer a walk-in service, we prefer it if you are able to book an appointment and let us know exactly what you require. This means we can be prepared for your consultation and ensure we have stock to dispense certain items.

    If you don’t see a time that suits you, don’t worry! Give us a call and we’ll fit you in.

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