Terms and Conditions
The following terms apply to the purchase of goods and services from pharmacyclinicedinburgh.co.uk.
These terms and conditions may be amended at any time and the terms and conditions that apply for each order will be those on the website at the time you place your order.
These Terms are legally binding
These terms and conditions contain important information about your rights and are legally binding. You should print and keep a copy of them for your records.
About us
The Pharmacy Clinic Edinburgh website (https://www.pharmacyclinicedinburgh.co.uk/) is owned and operated by VKEL Ltd, a limited company incorporated in Scotland under company number SC737330. Our VAT Number is 438 1552 91. Our registered office is at 47 London Road, Edinburgh, EH7 5SP. This is the only address under which trading is completed.
For healthcare regulatory purposes the supply of medicines is overseen by our Superintendent Pharmacist.
How to contact us
If you need any information or have a complaint about this website or any of our services please contact us by one of the following methods:
47 London Road
Edinburgh
EH7 5SP
Complaints
If you wish to raise a complaint, Pharmacy Clinic Edinburgh has an internal Complaints & Grievances Policy in place, you can send us your complaint via our contact form.
We aim to respond to all complaints within five to seven business days of receiving them. If sending by letter please send to: 47 London Road, Edinburgh, EH7 5SP.
Professional Standards
The Pharmacy Clinic Edinburgh Online service is run by qualified pharmacists and operates from registered pharmacy premises under General Pharmaceutical Council registered premises number 9012104 at:
Pharmacy Clinic Edinburgh
47 London Road
Edinburgh
EH7 5SP
Superintendent Pharmacist:
Vasiliki Kelidou, GPhC number: 2209041
47 London Road,
Edinburgh
EH7 5SP
All pharmacists are bound by codes of professional ethics and conduct. You can access these professional conduct rules by visiting here. Contact details for the General Pharmaceutical Council are also available here.
Registration
In order to purchase goods or services from us you will need to register on this website.
Age restrictions
We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.
Residency
We only accept orders from and dispatch orders to addresses in the United Kingdom, the Channel Islands and the Isle of Man.
Placing an order
It is your responsibility to check that your order is accurate before submitting it to us.
We only accept orders when we have checked them. We will email you at the address provided by you in your order to confirm acceptance of your order. Your order is an offer to purchase an item and will not be binding on us until you have received an email to confirm that we have dispatched that item to you or you receive the item.
Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply.
Sometime we reject orders, for example because we have been unable to verify your age, because the item you have ordered is out of stock, because a product has been mispriced by us or because you do not satisfy our residency requirement. We will let you know if we cannot fulfil your order for any reason and we will refund any sums you have paid.
Accuracy of product information
We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.
Pricing
All prices on this website are in pounds sterling and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error.
If the rate of VAT changes between your order date and the date we supply your items, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Promotional codes
Promotional codes cannot be used in conjunction with any other voucher or discount code. Promotional codes cannot be used on discounted items or clearance items. Promotional codes cannot be used on purchases of any codeine based products, COVID-19 lateral flow test kits, infant formula milk, nappies, Alli, Fitbit, Omron, ED related treatments, Deals of the Week, Deals of the Month, Gift of the Month, Buy More Save More products and products featured within BOGSHP, BOGOF, 3 for 2 promotions, or any offer or product which we deem inappropriate for discount.
For 3 for 2, BOGOF (Buy One Get One Free) and BOGSHP (Buy One Get Second Half Price) offers the cheapest item is free or half price depending on the promotion.
For 3 for 2, BOGOF (Buy One Get One Free) and BOGSHP (Buy One Get Second Half Price) all products must be added to the basket at time of purchase to qualify for discounts.
Promotional codes cannot be used in conjunction with delivery promotions, i.e. free standard delivery on orders of £30 or over. By choosing to add a discount code on such an order, this then voids the free delivery discount and applies the discount code instead.
It is your responsibility to decide which discount is most beneficial before applying any discount code. No cash alternatives are available. If you are using a threshold promotional code that takes off a percentage or amount from your order, you will be charged full price if the total goes below this threshold in the case of a cancelled item or order.
Please note: some promotional codes may only be valid for one redemption per customer.
Postage and packing costs
Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.
The postage and packaging charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge.
Delivery
All deliveries will need to be signed for by someone aged 18 or over. If there is no one who can sign for your order, you can change your delivery date using the courier's website or app.
Please do not use a pharmacy or ParcelShop address when placing your order. Your order will likely be rejected or disposed of. No refunds will be issued in this instance.
Standard Delivery
£3.49
Delivered in 3-4 working days
If the courier is unable to deliver any item which is not pharmacy medicine then you will receive a refund of the cost of the goods. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.
Pharmacy Medicines delivery
Unfortunately, your order cannot be left in a safe place or with a neighbour. The courier will try to deliver three times before they return it to us. If the courier is unable to deliver any item which is pharmacy medicine then you will not receive a refund as pharmacy medicines cannot be re-supplied to another customer.
Purchasing in bulk/high unit volume
Please note that when purchasing high unit volumes of single lines (10+ units) that delivery promotions are null and void. This is as a result of high volume orders not being able to be dispatched via our normal third party fulfilment. As a result for any excessive bulk orders of single lines we will be in touch regarding your order to discuss further delivery costs that will be incurred.
Payment
We take payment from you when you place your order.
In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway (e.g. Cybersource or PayPal) and/or to the card originally used for payment.
Secure Customer Authentication (SCA)
A new industry-wide system now applies whenever you make a purchase from retailers, including Pharmacy Clinic Edinburgh. These changes have been put in place for additional security when you are shopping.
These checks are random, you will be asked to authenticate your payment by entering a unique passcode that can only be used once. If you have been selected for a random check, your card issuer will send this passcode to your phone, you will need to input this at the time of purchase.
You will need to ensure that your card issuer has your current and correct phone number, so that they can send a passcode to you if required. You will also need to have your phone with you when placing an order online.
Non-availability/substitutes
We reserve the right to change the specification of items as required in order to conform to any applicable standards or legal requirements.
We try to have sufficient stocks of goods to meet demand but, occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available we may send a substitute of similar specification.
Cancellation rights
You have a statutory ‘cooling-off’ right which entitles you to cancel your order within 14 days of delivery of the goods in your order (certain exceptions apply). You also have rights in respect of items that are damaged on receipt or faulty. Details of these rights and how to exercise these rights are set out in our Returns Policy and below.
Prescription Medicines
The statutory “cooling off” right does not apply to the supply of prescription medicines and the supply of other medicines by a health care professional as part of a health service. When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before they can be approved for supply (“Clinical Assessment”). When you place an order, you agree to us commencing this Clinical Assessment and, as such, once this Clinical Assessment has been completed, you will have no legal right to cancel your order.
Other reasons why you cannot change your mind
You cannot change your mind about an order for items which are sealed for health protection or hygiene reasons once these have been unsealed after delivery to you.
The deadline for changing your mind.
If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know.
To let us know you want to change your mind, contact our Customer Service Team: fill in the online form or fill in a print-out and post it to us at 47 London Road, Edinburgh, EH7 5SP.
You have to return the product at your own cost.
You have to return your product (and any free gifts provided with it) to us within 14 days of you telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product. You must send the product back to us. If your product weighs less than 5kg you can use Royal Mail or another commercial courier service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the items at all or within a reasonable time we will not refund you the price. If your product weighs more than 5kg please contact our Customer Services team. Please complete our online form.
For help with returns, including our collection arrangements for products which cannot be posted, see our Returns Policy or contact our Customer Service Team.
We only refund the standard cost of delivering your items to you.
We do not refund any extra you have paid for express delivery or delivery at a particular time and we do not refund the cost of returning items to us.
Why we may reduce your refund.
If you cancel an order for our products or services after we have provided any form of Clinical Assessment for you we will charge you our standard administration fee of 50% of the cost of your order to cover the costs of that Clinical Assessment.
Your refund will be reduced by this amount.
If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
When and how we refund you.
If you tell us you have changed your mind about a product that has not been delivered to you we refund you as soon as possible and within 14 days . If you are sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you have sent it to us). We refund you by the method you used for payment. We do not charge a fee for the refund.
Damaged and faulty items
The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges. This does not apply to items that have failed due to wear and tear. You may have additional manufacturer's warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.
If you believe any of the items you have ordered to be damaged or faulty, please contact our Customer Services team. Please complete our online form and we will advise you how to return the items.
Refunds
Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.
We will refund any standard postage paid on orders returned in full.
Refund exclusions
Unfortunately, you cannot return medicines, including pharmacy medicines, or anything that has a hygiene seal that has been broken. For other items you have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.
Liability
If you are a consumer we do not compensate you for all losses caused by us or our products
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
If you are a business
If you are a business, then, except in respect of the losses described in Losses we never limit or exclude:
we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.
Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
defective products under the Consumer Protection Act 1987; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.
Health and safety warning
Electrical products
Electrical products sold on this website are designed for use in the UK. If supplied with a power adaptor it will be fitted with a UK plug. They may not be suitable for use in other countries and you should check with the manufacturer before doing so.
You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer.
Medical products
Not all products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP before using any medical product.
Fitness products
Physical fitness products may not be suitable for use by some individuals. You should check with your GP before embarking on any fitness programme. Failure to do so may seriously damage your health.
Social media competitions
These terms and conditions apply to contests organised by or on behalf of the Promoter, conducted through various social media platforms or on its website. These terms apply in addition and subject to any specific terms identified on our website or platform for the specific contest. In the event of any conflict, the specific terms on the website or platform shall prevail.
Participants must be aged 18 or over and a resident in the UK.
Employees of Pharmacy Clinic Edinburgh and their immediate families, their agents, or anyone professionally connected with the competition are not entitled to participate.
Competitions are free to enter, and no purchase is necessary to take part.
Only one entry per person.
The opening and closing dates for entry into the competition will be as stated in the social media post. Entries received after the closing date will not be accepted.
Participants must engage with the post in line with the details in the caption.
The winner will receive the prize stated in the social media post. Any taxes, expenses or other costs incurred that are incidental to the fulfilment of the prize are the responsibility of the winner.
The winner will be notified within 72 hours of the closing date for entries. This communication must then be acknowledged by the winner within 48 hours. Failure to do so will mean an alternative winner is selected from all valid entries received.
The Promoter will randomly select the winner by computer process, within 24 hours after the deadline, from all valid and correct entries received.
Proof of sending is not proof of receipt and the Promoter does not accept any responsibility for the non-receipt or the late receipt of message due to a technical fault or network failure of any kind.
No applications from third parties, organised groups or applications automatically generated by computer will be accepted. No incomplete or corrupted entries will be accepted.
Prizes are non-exchangeable, non-transferable and cannot be exchanged for a cash alternative.
The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control make it necessary to do so.
Participants will be deemed to have accepted these rules and to agree to be bound by them upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
When contacting the winner the Promoter will ask for your full name and address (if required). The Promoter will not pass on your personal details to any other person or organisation, except when the competition is run in partnership with another company who will be sending out the prize. That third party will not retain any of the personal data once the prize has been delivered. Personal data supplied during the course of the competition will only be processed as set out in the Promoter’s Privacy Notice and as detailed below RE: announcement of winners.
The Promoter’s decision regarding any aspect of the competition is final and binding. No correspondence will be entered into. The Promoter is not responsible for any third party acts or omissions.
The Promoter reserves the right to withdraw, cancel, suspend or amend any elements of the competition where it becomes necessary to do so.
The Promoter of the competition Pharmacy Clinic Edinburgh, 47 London Road, Edinburgh, EH7 5SP.
The Promoter shall either publish or make available information that indicates that a valid award took place. To comply with this obligation the name and region of the winner may be obtained by writing to the following address: Pharmacy Clinic Edinburgh, 47 London Road, Edinburgh, EH7 5SP, within one (1) month after the closing date of the competition. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at https://www.pharmacyclinicedinburgh.co.uk/contact-us/. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
The competition will be governed by Scottish and UK law and participants to the competition submit to the jurisdiction of the Scottish courts.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
you do not make any payment to us when it's due and you still do not make payment within 2 days of our reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information, cooperation that we need to provide the product, for example [information about your health];
you do not, within a reasonable time, allow us to deliver the product to you.
Privacy
How we use any personal data that you give to us is set out in our Privacy Notice
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: they will do their best to resolve any problems you have with us or our products.
You can go to court. These terms are governed by Scottish and UK law and, if you are a consumer, wherever you live you can bring claims against us in the Scottish courts. If you live in Wales, England or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the Scottish courts.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.
We can change these terms. We can make changes to these terms and conditions for example to deal with any change in the law or in relation to our business. The new version will be posted on the website and will take effect immediately on posting.
NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS.
Last updated 25/01/2025